Client Feedback

At AFH we aim to provide the highest standard of service to our clients and are always interested in our client’s views on how we have performed against their expectations.

If you wish to provide feedback about our services please get in touch via the details below:

AFH House
Buntsford Drive
Stoke Heath
Bromsgrove
B60 4JE

01527 577775

Making a complaint

We recognise that there may be times when you feel we have not provided an acceptable standard of service and you wish to make a complaint.

If you wish to register a complaint please contact us using the details above.

A summary of our complaints handling procedures is available on request.

Financial Ombudsman Service

The Financial Ombudsman Service is a free, independent service for resolving complaints or disputes with financial firms. Further details about the Financial Ombudsman can be found on their website: www.financial-ombudsman.org.uk

If your complaint is eligible for referral to the Financial Ombudsman, we will let you know at which stage of the process this option arises and will explain how you are able to contact them.